Earth. People. Community

BWH Hotels has created a new global sustainability initiative, which focuses on three important pillars: Earth, People and Community (EPC).

Our commitment to the environment

Sustainable Hospitality

Recognising the importance for the hospitality industry to take the lead on addressing significant global challenges and establishing sustainability programs that meet evolving guest expectations, BWH Hotels pledges its commitment to environmental and social responsibility through the evolution of Earth. People. Community.

Through our Earth, People and Community (EPC) effort, our goal is to strengthen one community at a time by partnering with our hoteliers and providing the necessary tools to enact meaningful change. Our hotel family is deeply committed to implementing environmentally friendly practices, fostering a culture where diversity is celebrated and giving back to those in need.

The values that have shaped our EPC effort are the heart of our organisation, representing who we are as hospitality leaders, hoteliers, and industry colleagues. Together we can truly make a lasting impact on our world and ensure a bright future for generations to come.

Here’s a closer look at the initiative:


The Earth pillar reflects our company’s commitment to operating responsibly in the near and long-term. We encourage and champion sustainable products and programs to ensure responsible hotel operations that respect the environment, reduce our carbon footprint and conserve energy and water.


In cooperation with Professor Sara Dolnicar and her Low Harm Hedonism team at The University of Queensland (UQ), BWH Hotels is working with its properties to measure environmental performance automatically and continuously across various operational hotel areas including electricity use by air conditioners and refrigerators. Her team is developing and testing practical solutions that have the potential to change hotel guest behaviour in ways that reduce negative environmental impacts. UQ are testing psychological messaging and interventions to modify guest behaviour and impact on sustainable outcomes at the hotel.

Using these strategies, Sara’s team can theorise, test and track guest interaction and influence them to drive down electricity use, saving hoteliers money. BWH Hotels are now equipped with a Sustainability Handbook that includes other practical measures shown to be effective in driving sustainable development.


The People pillar focuses on our company’s efforts within the area of Diversity, Equity and Inclusion, and includes initiatives to mentor the next generation of hospitality leaders and create an inclusive culture that embraces diverse viewpoints.


Fostering an inclusive work environment that cares about its people, BWH Hotels has adopted the mindset of a work family. In celebrating diversity amongst employees, it strives to be a place others want to work. As a global brand BWH endeavours to think global and act local to ensure its approach is personalised and authentic. Below are a few practices implemented to foster a healthy and inclusive work environment where creativity can thrive.

  • BWH Workplace NPS: 68
  • BWH Wellness Month
  • Office Celebrations including: RUOK Day, International Women’s Day, Harmony Day, International Housekeepers Week, Workplace Anniversaries, Promotions, National Holidays
  • Powering Your Strengths – Team Strengths Workshops

This pillar captures the strong connections our brand and hoteliers have built within our local communities and the caring spirit that guides us each day. Our corporate and industry colleagues perform extraordinary acts of service in their communities, whether providing shelter to victims of natural disasters, serving meals to families in need or donating to philanthropic causes.


BWH Hotels’ Sports Saver Program, in partnership with Best Western Rewards, is designed to connect hotels with their local communities. Offering sports clubs and teams 15% off the best available rate for all online bookings and a bonus travel rebate for every member booking, the Sports Saver Program is kicking goals! The program is free for hotels and sports teams to join and is valid at all hotels across Australia and New Zealand. This easy-to-use initiative is an effective way for hotels to get involved with their communities and welcome teams to their properties.